Refund policy

Refund and Return Policy

We want you to be happy with your REDEYE eyewear. If you are not, we offer a 30-day return period.

Return Window

You have 30 days from the date your order is delivered to request a return.

Return Conditions

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging, including any case, cloth, and accessories
  • Accompanied by your order number

Items that are damaged through misuse, scratched lenses, or returned without original packaging may be refused or subject to a partial refund.

How to Start a Return

  1. Email [SUPPORT_EMAIL] with your order number and the reason for the return.
  2. We will respond within [RESPONSE_HOURS] with return authorization and the return address.
  3. Ship the item back using a trackable service and send us the tracking number.

Please do not send items back without contacting us first. Returns received without prior authorization cannot be processed.

Return address (provided after authorization): [RETURN_ADDRESS]

Return Shipping Costs

  • Defective, damaged, or incorrect items: we cover all return costs, or send a free replacement — no return required in most cases.
  • Change of mind, wrong choice, or no longer wanted: the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, email [SUPPORT_EMAIL] within 7 days of delivery with:

  • Your order number
  • Photos of the item and the packaging

We will send a free replacement or issue a full refund, whichever you prefer. For most cases you will not need to ship the item back.

Refund Processing

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement.

Order Cancellations

You may cancel your order for a full refund at any time before it is dispatched. Email [SUPPORT_EMAIL] with your order number. Once an order has shipped, it must be handled as a return.

European Union and United Kingdom Customers

If your order is shipped to the EU or the UK, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification. The item must be in the same condition as received, unused, and in its original packaging. This right is in addition to the 30-day return period described above.

Non-Returnable Items

  • Items marked as final sale at the time of purchase
  • Gift cards
  • Items returned more than 30 days after delivery

Questions

Email [pressumin03@gmail.com] and we will respond within [24 hours].